Luken Solar (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

By using our website, submitting your details, or engaging with our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect and process the following types of personal information:

Personal Information You Provide

• Name and surname
• Contact details (email address, phone number)
• Company name and job title
• Project or service-related information
• Any information submitted via forms, email, or phone

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Cookies and tracking technologies (see Section 7)

Information From Third Parties

We may receive information through:

• LinkedIn advertising campaigns
• Google Analytics
• Marketing partners or service providers

How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries, quote requests, or service requests
• To provide and deliver our solar engineering, consulting, and installation services
• To improve our website, services, and customer experience
• To send updates, proposals, or marketing communication (only if consent is given)
• To analyse traffic for optimisation and performance
• To comply with legal obligations

Legal Basis for Processing (POPIA Compliant)

We process personal information based on one or more of the following:

• Your consent
• The performance of a contract or service
• Our legitimate business interests (improving services, marketing, analytics)
• Legal obligations

How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Trusted service providers assisting with marketing, analytics, and website hosting
• Engineering partners or subcontractors involved in your solar project
• Legal or regulatory authorities, if required by law
• Third-party platforms used for advertising (LinkedIn, Google, Meta)
• All parties receiving data are obligated to maintain confidentiality and comply with POPIA requirements.

Data Security

We take all reasonable organisational and technical precautions to protect your information, including:

• Secure servers
• Encrypted transmissions
• Access controls and authorisation protocols
• Regular system monitoring

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal and regulatory requirements
• Support business operations
• When no longer needed, information is securely deleted or anonymised.

Cookies & Tracking Technologies

Our website uses cookies to:

• Improve functionality
• Personalise your experience
• Analyse website traffic
• Measure marketing performance
• Support LinkedIn, Google, and Facebook advertising campaigns

You may manage cookie preferences through your browser settings. Disabling cookies may affect website performance.

Your Rights (POPIA)

You have the right to:

• Request access to your personal information
• Correct or update your information
• Withdraw consent for marketing at any time
• Request deletion of personal information (where legally applicable)
• Object to processing for legitimate interests
• Lodge a complaint with the Information Regulator of South Africa

Information Regulator Contact:

Email: enquiries@inforegulator.org.za 
Website: https://inforegulator.org.za/

Links to External Sites

Our website may link to external websites.

We are not responsible for their privacy practices or content.

Changes to This Policy

This policy may be updated from time to time.

Updated versions will be posted on this page with a revised “Last Updated” date.

Contact Us

For questions, requests, or privacy concerns, contact:

Luken Solar | Walter Pretorius
Email: walter@luken.co.za 
Website: https://lukensolar.co.za
Phone: 041 364 1434